Citizens Bank of West Virginia Citizens Bank of West Virginia
Citizens Bank of West Virginia
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IMPORTANT NOTICE: Citizens Bank of West Virginia will never ask for confidential information - such as your social security number, account number, debit number, or PIN - through regular e-mail or by telephone.

If someone identifies himself or herself as an employee of Citizens Bank and asks for these items, please be cautious and do not reveal personal information. To report suspicious activity of this nature, please contact Citizens Bank at 1-800-797-5790. We strive to protect your money, your account information and your identity. Thank you for choosing Citizens Bank for your financial needs.




CITIZENS BANK OF WEST VIRGINIA - PRIVACY POLICY

At Citizens Bank, we value each and every customer relationship. Protecting your privacy is important to Citizens Bank and our employees. In order to provide you with a broad range of financial products and services as effectively and conveniently as possible, we use technology to manage and maintain customer information. To comply with a new law that requires all financial institutions to disclose their privacy policies to their customers we are providing you with the following statement describing our practices.

We may collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other loan and account forms;
  • Information about your transactions with us or others; and
  • Information we receive from third parties such as credit bureaus.

    We do not disclose any nonpublic personal information about our customers or former customers except as permitted by law.

    From time to time we may share personally identifiable information with other financial institutions with whom we have a joint marketing arrangement in order to offer products (such as, Accidental Death and Dismemberment Insurance Plan) which we believe will be beneficial to you. The financial institution must agree to strictly safeguard the confidentiality of customer information and they are not allowed to otherwise use or disclose this information to anyone else.

    We restrict access to your personal and account information to those bank employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

    If you have any questions regarding our Privacy Policy, please contact us at 304-636-4095.





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